Is Your Business Eligible for Franchising?

Previously I wrote about what to look for when shopping for a franchise business to invest in, now I will dwell on a topic that is quite a fad in Malaysia now, Creating Our Own Franchise. My recent trip to Kuala Lumpur and encounter with 2 F&B outlets in Kuchai Lama in Kuala Lumpur that wants to franchise their business made me came up with a series of article related to franchising.

Franchising is an avenue to successfully expand ones business at the shortest time possible with the least capital investment and risk burden for the franchisor. But it should not be considered an easy way to fortune and also a tool to boost or assist ones ailing business. A successful franchise will allow both the franchisor and franchisee to reap the benefits.

Many of the world’s largest corporations have used franchising to speed up their growth as a global brand. As with any business venture, the business needs to be well managed, must be profitable and have a reputable and creditable track record. Thus, before one begins to offer ones business to potential franchising market, they have to ask themselves these simple questions:

  • Does the business have enough reputable history and track record to attract potential franchisee and investment at a premium price?
  • Are the products or services easily replicable by the franchisee to offer to their potential market?
  • Are there Standard Operating Procedures in place and practiced to manage the business to ensure uniformity and consistency?
  • Can this concept, SOPs, terms and conditions be easily accepted and transferable to the franchisee to learn to operate the business in 3 months or less?
  • Does the business have a structure that is able to oversee a franchise base business venture and support franchisees in many different locations?
  • Does the franchise have a sound marketing plan to branding campaign that will also benefit the potential franchisees?
  • Are the concept sufficiently unique and the target market properly differentiated to provide a substantial amount of security and competitive advantage that will transpire to an adequate return on investment, which is around 8% to 20% after royalties?

THE PROCESS OF FRANCHISING

Ø Maintain a lucrative and successful business model.

Ø Develop a sound plan for expansion, which must take into consideration the numerous issues like momentum of growth, territorial distribution, support, human resource, and fee structure, etc.

Ø Then the franchisor needs to draft a proper legal documentation or franchise contract.

Ø Followed by the development of an operations manual or SOPs.

Ø And finally, the franchisor will need to create marketing and promotion materials to sell the franchise to potential franchisees.

The key to success in franchising is not only limited to creating a lucrative business model which is easily replicable and mange, it also lies in the ability to sell the franchise and to ensure franchisees also succeed in their franchise venture. Passion, time and effort are pump into the franchise by both the franchisor and franchisees, the franchise may become the next Old Town or Manhattan Fish Market.

Franchising, what needs to be consider before taking the plunge!!

I guess after the big players like McDonalds, Starbucks, Coffee Bean and the emergence of local ‘hero’ franchises like Old Town, The Manhattan Fish Market, Pappa Rich, etc, many want to be business owners are turning towards buying franchise license. It is one of the easiest ways to own a business and not having to deal with the inexperienced, the hassle of formulating the initial business model and concept and branding issues. But before deciding on buying a franchise license, it would be worth the money to take a look at the ups and downs of becoming a franchisee.

What do one gets for becoming a franchisee?

  • Becoming one’s own boss to a certain extend although one is lacking in capital or business operation experience.
  • Acquire a ready establish business model, thus would be able to operate as a mature business and with advises from the franchisor. Faster returns (in many cases) as compared to a newly start-up business.
  • Gain other businesses efforts, expertises, know-how, procedures, training, collective buying power, and advertising.
  • Established Brand recognition brought over the Franchise, thus eliminate this hurdle by developing an image in the marketplace.

What do one forgoes for signing the franchise agreement?

  • One must work, operate and act according to the franchisors terms and conditions. Therefore loosing the will, control and capacity to do as you want or need to do to develop your own market. It is a no go for someone who dislikes working for an employer.
  • One would have give up a portion of its profits in return for the benefits gain from buying the franchise licence. In addition to initial franchise fee, there is also a percentage of monthly gross that is put back to the parent company.
  • Forced to purchase goods from appointed suppliers or parent company, which may prohibit you from getting the best prices.

After considering the above benefits and disadvantages of buying a franchise licence and you have decided to go ahead with franchising as your mode of entry to becoming a business owner. Then, you would need to consider the type of franchise that is most suitable to your interest and character.

  • Do not be misled by promise of high income, potential growth and popularity. Consider the possibility of interest, enjoyment and knowledge of a particular product or service. This would induce one to stay longer with the business or franchise.
  • Should research on the existing and possible competition from within and without the industry or market.
  • Another must consider would be the stage the franchise business is at in the product or market cycle. Whether it is at the growing, maturing, saturated or declining stage.
  • History of support provision by the franchisor that would be the essential building blocks for personal growth and also business viability.

Any decision made on whether to buy a franchise licence or start your business should be base on your own research, planning, strategising, projections and capacity in terms of knowledge, experience and capital.

Next article we would be looking into the how to create your own franchise and its requirements. And for more information on the article posts or publish, do not hesitate to contact us at jason@kwangventure.com.

Marketing vs. Branding

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Am i a zebra or a horse?

What is Marketing or Strategic Marketing and what is Branding? Are they the same? These are some of the questions that many are still not sure of the answer or have confused these two concept to be one. Therefore, we would have to begin from the very basics to answer these questions.

What is Marketing to me? Marketing is the management process that identifies, anticipates and satisfies customer requirements profitably.  Therefore, it forms a social and managerial process which individuals or businesses finds an unsatisfied need or want, creates a product or service and supplies it in the most efficient manner and price to provide value to the consumer or buyer and earn a premium or profit in the process. In short, the Marketing process places customer or consumer satisfaction in the focal point of all business activities.

Some of the important elements in the Marketing philosophy or concept are as follows:

  • Marketing focuses on the satisfaction of customer needs, wants and requirements.
  • The philosophy of marketing needs to be owned by everyone from within the organisation.
  • Future needs of the market have to be identified and anticipated.

And what is Branding or what is a brand? A brand is a name, term, sign, symbol, design or value, or a combination of them intended to identify the goods and services or businesses that differentiate one from another. Therefore, it is understandably that branding is about getting the potential customers to notice you as the most suitable solution provider to their needs and wants. Thus, the objectives of branding or a brand should be:

  • To delivers the message clearly.
  • To confirm your credibility.
  • To capture the emotions of your target prospects.
  • To encourage or motivates potential buyers to act to your benefit.
  • To create and strengthen loyalty or emotional attachment.
  • To generate value to the brand.

Therefore, to succeed in branding your business or products, one must first understand the needs and wants of your target audience or market and create something that can satisfy and give value to the target market.

To summarise, Marketing is the social and managerial process of satisfying customer needs and wants, and branding is the process of persuading your target audience to choose you from the others.

Is your business surviving or losing money?

Teacher and students

A business whether home base SOHOs that only provide services or full fledged companies that manufacture and sells their own products, may fail for many reasons. Thus, it is important for businesses owners to know what these reasons are so that they can be overcome and give themselves a fighting chance to stop loosing more money or even worst, from closing down.

These reasons which are simple in nature but have a great important role in determining the survival of your business:

Poor capital or fund structuring and management.

Learn to pay strict attention to your finances and keep careful records of all cash flowing in and out, do not over spend your seed money before cash has begun to flow in at a positive rate, be prepared for volatile times, Make sure that you protect your investment and keep enough reserve cash to carry you through sudden market downtrends and seasonal slowness.

Poor execution and internal controls.

Don’t let poor customer service, accounting controls, and overall employee incompetence to bring down your business and brand image. Premium customer service can generate repeat business, establish protocols and procedures that are easy to follow, and remain steadfast in the know on all things accounting.

Inadequate business pre-planing.

Your business plan is your blueprint in building your business and brand image successfully. A well-thought-out business plan forces you to think about the future and the challenges that you may face, to consider your overall financial state and needs, your marketing and management plans and your overall strategy for survival in the business jungle.

Underestimating the competition.

Consumer loyalty is not served to you on a platter, it has to be earned. If you don’t take care of your customers, your competition will. Be aware of your competitions movement and counter react with precision.

Ineffective marketing.

Many people think that marketing is only advertising or selling. In fact real marketing does not involve the art of selling what the consumers do not need. Marketing is the understanding of the consumer needs and providing a “solution” to satisfy their needs which give them value and gives your profits.

Bad Public Relation.

Learn how to target and cost-effectively publicise business through the most suitable medias for your business and budget range. If no one knows about you, you are as good as invisible.

These are just the few of the many reasons that may cause the down fall of your business. Therefore if your business is merely surviving or loosing loads of your precious reserved funds, it is our advice that you list down the areas where you needed to strengthen and improve, and source for the professional help that you would need to overcome the problems that you have listed down.